Schumacher Cargo Logistics

Avoid these scammers pls as I have used this company to ship a container load of cars from the USA to the UK. I was given a quote and everything was paid for in full in advance. It took them ages before the container was finally shipped. When the container finally arrived it was held “hostage” at their selected clearing agent until a made up charge of nearly $4000.00 was paid (more than the shipping quote). They give you a quote at the beginning but at the end you pay double, more than the legitimate companies. They hold your stuff until you pay and if you don’t pay they charge you additional “storage fees”. Pirates avoid at all cost.

Move size: Commercial Move Service cost: $3750

I hope people read these reviews and not the ones on their site that give them a 4.5. That’s a joke. They have been dishonest, gave me wrong customs information that ended up costing me thousands of dollars, I have broken items that weren’t even wrapped, I have irreplaceable items that never arrived. What a mess. But, worst of all, the CEO, Martin Baker, who said I should only communicate with him, won’t even reply. It’s been 10 days now. He treats me like I’m invisible. I believe it’s because I’m a middle-aged female. He thinks by avoiding me I’ll just disappear.

Move size: Partial Move Service cost: $14000

I am completely delighted with the service from Schumacher Cargo Logistics. Though there were a few hiccups along the way, everything worked out and I received my full shipment from New York, USA to Brittany, France. First, the company was very patient in the way that I submitted payment. Secondly, Customs wanted to add fees. One of the required documents from Schumacher was a Visa which I wasn’t getting so the shipment went under my husband’s name as he has been a resident of France for the past year and a half. Since it was over a year that we sent our items from the US, Customs thought this shipment was going to be for profit. However, Lorinda, on the French side, went beyond the call of duty and put the shipment under my name (I have only been in France for a few months) and saved the day. Thirdly, yes, there were additional fees for the shipment as the sales person can only guesstimate what you are sending. My square footage was more than estimated and I had to pay extra. Moves are very costly even if you are not shipping across the seas! Fourthly, our delivery team were very respectful and careful bringing in all the boxes and furniture. I highly recommend this company and will use them again as I still have a few things in the States. Thank you! JoAnne

Move size: 3 Bedroom Home Service cost: $12000

HORRIBLE company - RUN

If I could leave -5 stars I would. This company is beyond awful. They are impossible to talk with and are incredibly arrogant when you have any issues. They did the bait and switch on us too about shipping space and extra charges. Like others here, we had expensive tools stolen. When we tried to make a claim on insurance for damages and missing items we were told it would not be covered and we couldn't make a claim. Getting anyone to respond to our concerns was impossible and required incessant emailing. Then 10 months after the shipping process we get a surprise bill for an insurance policy we were not allowed to use. Because I don't trust them, I went around them and tried to get confirmation from the "insurance company" that we ever even had a policy. They, after consulting with Schumacher, said they could not discuss the matter with us and refused to tell me whether they policy had even been paid for. I cannot begin to tell you how bad these people are. I also notice that their Google reviews are turned off - THERE IS A REASON FOR THAT. Why would the old Google reviews be 4.7, but here it is really low?? That should tell you everything you need to know.

Move size: 3 Bedroom Home Service cost: $11000

If you want to have an unfogettable experience then try this company.
They even cannot manage to take the right name or adress ( in my case thay took a name of an attached bill of somebody as my name) nor do they follow the given order.
If you look at the attached picture of the just opened container then you do not need to know more. But you have to keep in mind what my order was ( for which I paid $ 3900.00):
packing of all car parts and transport of my car and parts in a single container from L.A.- to my home in Germany.
What Schumacher did was: no packing at all - as you see -, adding two wrotten cars ( mine is hidden below the foreign cars on the picture) from somewhere to the container, smashing parts into the container as it would be a waste bin ( a crankcase of 50 pounds landed on a new inlet port with carburettors). The result: damages at a invaluable Porsche prototype engine..
Stay away from such people who do not care at all about other's goods. They call it "inconvenience".

Dr. Georg Gebhard.

Move size: Partial Move Service cost: $3900

I hired Doree Bonner (UK) to move my property from the UK to the USA and paid the full cost quoted for door-to-door delivery. The property (29 boxes) was eventually delivered 4 months later after a 6 to 10-week promised delivery time. Schumacher Cargo Logistics Inc. was hired as the local contractor to get my property from the port to my address. They used an 18 wheeled articulated vehicle to deliver the 29 boxes. Upon arrival, the driver refused to enter the gated community with the lorry and said he would go to the local U-Haul and hire a vehicle to move my goods into and thereafter deliver the goods to me. For that privilege, he told me that it would cost me an additional $250USD. This is the first time I was ever informed of the extent of that cost. The driver never made any attempt to enter the community to deliver the goods. The narrowest point the vehicle would have to negotiate was 14 feet wide (this is the gate entrance) with a direct approach from the main road. Thereafter, 23 feet and the narrowest and 25 feet wide at the widest point with all parked vehicles outside of this measurement. There was also another entrance which was twice as wide but the driver only used it to exit the property. I feel like I was 'held over a barrel' insofar as the delivery was concerned. If you decide to use either of these companies to deliver your property please make sure you are aware of this scam.

Move size: Partial Move Service cost: $250

Schumacher made a terrible job.
We asked the team as soon as they arrived to protect the house as its a brand new house and we don t want any damages.
The team was a team of 3 guys.
As soon as they arrived they started complaining about doing the job, they were taking it easy and didn’t protect anything.
The container in Switzerland has been very well handled and loaded by rooms, very organized to make the job easy for the move in team.
One guy was the team manager and spent the morning over the phone.
The two other guys started unloading for the container to leave as soon as possible, not taking in consideration the good work that was done loading it in.
They didn’t t pay attention placing the boxes upside down.. my husband has to stop them before they put the mattress on the street ground. Then seeing that they kept on complaining he decided to help them out as it was already a while they were here and nothing was in the house.
The two guys were complaining about how it wasn’t mentioned to them to bring the boxes in and to unpack and rebuild furniture ( as we opted for a full service removal). Even if we showed them our contract mentioning all prestations included they kept on denied. They explained they were not part of Schumacher company, just 2 random guys hired to do the job, that they have been told just to unload and that’s all.
Seeing how everything was going in I started to unpack all fragile items and then all the rest.
My husband had to rebuild the furniture as the guys didn’t t want to do it.
In the middle of this the team manager left his phone and decided, as we pushed for it, to go to the Recology point to remove some debris.
Before leaving us in this mess he handed my husband 500$ to pay the two guys.
That felt unreal. How come would us have to pay the two guys??
As he left, the two guys came to us saying the manager will not come back and they decided to leave with our house full of unpacked boxes, I assembled furnitures and full of debris. My husband gave them the money and they still asked for a tip!! Unbelievable. Of course as they didn’t protect the house as we required many times we have stain on the carpet, scratches and holes on the wall and near the entrance door.
Feeling bad as he said, the manager came back when he found out the guys were gone. We contacted Relocately immediately to let them know what was going on.
The guys was no use unless the bring the debris out which he did and then left.
My husband before the manager left wrote everything down to email Relocately but also in the Schumacher contract.
Now 2 months after we are still waiting for Schumacher insurance to refund the money for the diamanté’s made in the brand new house and still awaiting for a compensation from Relocately.
The big joke is we have been offered 150$ compensation for a full day of work for 2 people ( m’y husband and I) where we were not supposed to do anything, and the 2 guys left with 500$ damaging our house and the job not completed !!
Relocately defending they are doing us a favor when Schumacher do not accept our version of the facts.
So how can I recommend both of them??
When you move abroad, and we are use to it, we never had any issues, we don t have to do anything and it takes a 6h job. Of course there is some organization to be made when the team leave but we never were in this nightmare situation with 2 young kids in the middle.
As I said, it is 2 months and neither the compensation neither the insurance payment have been done yet.

Move size: 3 Bedroom Home Service cost: $11000

MUST READ. The complaint involves a damaged vehicle, numerous missing household items (The estimated value of the items that turned up missing is approximately $10,150.00), and excessive fees (above 60% of original quote) which were not disclosed by Schumacher Cargo & Logistics Inc. I was charged an additional $4,698 fee for services provided by Hamburg Sud Singapore Express (Voyage 004E). I was never informed that a separate transport fee was to be charged for transport services by Hamburg Sud. Although, it was one 40-foot overseas exclusive freight container, Schumacher Cargo & Logistics, Inc., created two different invoices (HBLs) LGB007286 and LGB007288. However, they did not notify us that by creating two different invoices, this would consequently affect us because we would incur duplicate charges for one 40-foot freight container at each port of inspection to its final destination, Valencia, Spain. On January 30, 2020, we received an email message our container was picked by US Customs for a random inspection. However, on February 5, 2020, we received another email we were required to pay the amount of $146.46 USD for a "release charge by mistake". We contacted Schumacher Cargo Logistics, Inc. by phone and email requesting an explanation for this additional charge. They never replied by phone nor email but we only received threats indicating that if we did not pay this additional amount, they would leave our items at the present port and not continue to ship our items to its destination. The only reply by Schumacher Cargo & Logistics was "shipment On Hold". At the present time, we do not know why Schumacher Cargo Logistics, Inc., charged us for this amount because they never had the courtesy to return our calls and emails. Furthermore, on March 11, 2020, they billed us for additional charges of $4,698 USD ($2588.40 and $2,110) for CUSTOMS INSPECTION AND DEMURRAGE HAMBURG SUD (CARRIER) FEES. Similarly, I called and emailed Schumacher Cargo Logistics to inquire of these additional charges. The only reply was threats on their behalf that if we did not pay the additional fees our belongings would not arrive to the destination. Consequently, due to the coronavirus travel restrictions, we were unable to pick up the shipment until September 26, 2020. Henceforth, we were required to pay storage ($4,331.17) starting March 25, 2020, to the date when the container arrived to its destination-Valencia, Spain. After travel restrictions were lifted, we were finally able to pick up our shipment at the storage site. Upon taking inventory of the items, the following items were missing. In addition to the missing items, one of vehicles was damaged. The BMW passenger mirror was broken and the door paint, dented, and scratched.

Nevertheless, on October 8, 2020, we received an email reply from the following sales representative:

"Hello, I have emailed the warehouse staff in Gardena I

hope they will reply soon about missing cargo."

Kind Regards,

Ron Turnage - Sales Representative, Automobile Shipping

Up to the present time we have not heard back from anyone in Gardena or any other Schumacher Cargo Logistics, Inc. office. As has been noted, Schumacher Cargo Logistics, Inc., charged us an additional $5,245 USD from the original quote of $3,115.00 USD--60% more than the original quote. This amount does not include additional $4367.67 for unloading, taxes, customs, storage, and duplicate billing for one 40-foot exclusive container of which two HBL invoices (LGB77286 and LGB77288) were paid to Sparber Líneas Marítimas in Spain. In addition, we had to pay an additional $1,100 USD for a storage space for the missing cargo never arrived to its destination. Total expenses and hidden costs $29,647 dollars

Move size: Partial Move Service cost: $8811

We hired Schumacher to move us from Denver, Colorado to Sydney Australia

What started out positive went downhill quickly as soon as the subcontracted movers arrived at our home to pack. We paid for an entire container and a 2 day pack. The movers arrived and proceeded to pack our entire house, including open containers of food, vitamins, medication and anything that wasn't nailed down. Our contact at Schumacher - Mark Neville disappeared and didn't return emails as to where our container was until we arrived in Sydney 1 week later.

Things have progressively gotten worse as our shipment was clearly not in one container and we are missing 1 section of our couch, an entire box of kitchen items and just about every piece of furniture is scratched or chipped. My entire set of dishes were smashed, glasses were broken, and items were also missing from boxes.\

The level of service has been the worst I have ever experienced and don't think that the boxes and couch will ever be found. In fact, I seriously doubt that Schumacher is actually searching for them.

DO NOT USE THIS COMPANY!!!

Move size: 2 Bedroom Home Service cost: $9800

We brought about 1 bedroom worth of goods and a vehicle. From start to finish these guys were a pleasure to work with. Steve in their NJ office was always happy to help and when he could talk to us over the phone. Email was best with the time change but always a quick turn around. Their pickup crew did an amazing job packing and handling our goods in NSW in short time and we couldn't have asked for a better team on delivery day. No breakages, can't thank them enough.

Service cost: $3000